Понравилось: I strongly advise against booking Alcam apartments in Barcelona.
After confirming our reservation via Booking, we were required to pay an additional security deposit of €300; we were told that without this payment, the electronic key to access the apartment would not be sent to us. We complied with this requirement and transferred the funds.
However, once we received the electronic key, it turned out not to work, and we were unable to access the booked accommodation.
Не понравилось: We repeatedly called and messaged customer support but received no response whatsoever. The worst part was that this happened in the middle of the night, leaving us stranded outside with a child. Due to the complete lack of assistance, we had to urgently find and pay for alternative accommodation.
Alcam representatives only contacted us after our rental period had already ended. By then, their response was of no value. My experience has shown that this landlord is unreliable: after receiving payment, they failed to provide access to the booked accommodation and offered no support during a critical situation.
I cannot recommend Alcam to anyone who values safety, accountability, and quality service.
Комментарий: I do not recommend Alcam: after paying for the accommodation and an additional €300 deposit, the electronic key didn'