Отзывы о Hotel des Galeries 4^*

Our visit was awful and full of fails. We had chosen this hotel because it looks fancy on the photos, had rooms with a bath and had a good rating. This was a mistake - for the same price we could have got a world chain hotel with spa, but we thought that it was a fancy boutique hotel and it should have been nice. No. What we got was: 1) the water tap in the bath was not working, so I needed to fill the bath by using the shower head which was very slow (as the water jet pressure was low). 2)there was actually a hole near the tap 3)the tropical shower was also adjusted in a wrong way - too close to the wall, so you need to lean back to get under it 4)we also noticed a hole on the carpet 5)the breakfast was poor especially for this price (330 eur for 2 nights) - see the photo. There was nothing to take. I actually had seen such kind of breakfast only in hostels when I was a student, not in 4stars hotel. I thought: ok, I’d take musli if there is nothing else just to have calories for the day (I don’t usually take musli in hotels). But then I realised the milk is over and they didn’t refill it. And there was no one of the staff to call. I needed to go to a reception to ask for a milk. Then they finally brought the milk - there was so little milk! Not enough for 1 person (there were at least 2 of us + 3-4 other people). 6)we stayed in Brussels and we expected waffles, at least some kind of them, for breakfast (it is actually common to have waffles for breakfast - even if you are not in Brussels - I had seen them in many other places). Guess what! No waffles, even croissants were so-so. And every day ONE slice of brie cheese. 7)moreover, the last day we came to breakfast at 10:15 (it is until 10:30). At 10:32 we were finishing but the guy from the staff came to us and said that it is over and we need to hurry up (there was not actually a hurry in anything as we were sitting separately from the food tables, and NO ONE WAS CLEANING ANYTHING, so we didn’t disturb anyone). Also in all hotels it is ok to finish your meal, and no one runs to you 2 minutes after the breakfast is finished. By this time we were already quite frustrated by the hotel, so my husband decided to tell the guy that we were really disappointing with the hotel enough and we would like him at least not to rush. He only said “the breakfast is finished”. We asked the guy his name to file a report on him - he refused to tell his name saying “I don’t want to listen to this and will not tell anything”. So we only know that he was wearing glasses. And this was not the end. At 10:40 (so actually after the breakfast is finished) the other family got to the breakfast restaurant (so they were not finishing their breakfast, they just came). And the only thing they were asked “what is your room number?”. No “breakfast is finished”, nothing. I have here one question: your hotel discriminates some guests or what was it?