Отзывы о Harbr. Hotel Heilbronn, a member of Radisson Individuals 3^*

Probably the worst stay I ever had. And that’s before considering the price. You basically get a refurbished ibis budget, but without an in-room workspace or a closet. The service wasn’t great and the staff at all levels feel entitled. I had no room service (cleaning) done in my room over the three nights I stayed, yet the hotel manager had the audacity to tell me off for leaving rubbish in the room at checkout. Don’t you dare order take-away or grab a bottle of wine downstairs and leave it in the room. I was also travelling with my cat. I paid extra to be allowed to live with it. I have a suit-case litter box that keeps the cat keeps the litter from going all over the place and as extra a special bag that you set-up inside the litter box, to keep the litter in one place, once your done with it. Yet again at checkout the manager said they do not allow pets, that I made a mess and that I’m not welcome anymore. I wasn’t phased, because even without the checkout situation I would not have stayed there again. Unfortunately I was running late for my plane, so I had no time to check the room with her. Over the past year I stayed in 15 different places, ranging from common Airbnb’s to marriot and top Accor stay’s. In 10 of those places I brought my cat and not once had I gotten such bad feedback and such bad service. Perhaps, if you are a German tourist, you have different expectations as a customer. If you are a foreign tourist not used to Germany, I would look elsewhere - the price is wrong and the service is off.

Хороший отель в морском стиле, завтрак включён.