On December 4, 2025, I visited my favorite restaurant, Edge, at the HILTON Hotel in Pattaya, Thailand, once again. The restaurant was always top-notch, boasting delicious cuisine and good service. But this time, things were really bad. We arrived at the restaurant at 8:30 PM, and the girl at the reception asked, "Are you staying at the hotel?" I said no. We came for dinner. She showed us to a table with a very dissatisfied look on her face. I asked for a bottle of water, and they brought me a glass of water. Then she said something to the waiter in Thai and kept pointing her finger at our table. (This was very unpleasant, and I felt very awkward). The sign at the entrance to the hotel said the restaurant was open until 10:30 PM. At 10:00 PM, I went to get dessert (they were still on display). The employee in the dessert department rudely waved me off and said, "We're closed." I spoke to the manager, and after some persuasion, they brought me dessert. (Thanks to the manager.) Then I went to the restaurant restroom, where the door was shut in my face and someone very aggressively said something in Thai (it was the restroom cleaner). I was shocked by the evening, and my mood was completely ruined. I left the Hilton (Pattaya) and couldn't believe this happened at Edge. I always recommended this place and was very pleased. I often visit Hiltons and their restaurants in different countries. Now I'm very disappointed. I left the restaurant and don't want to go back there again. It's a shame the staff is rude and makes you feel guilty for coming to this restaurant. It seems that neither the hotel nor the restaurant welcomes guests.
Sincerely, Dmitry Kudryavtsev.